OUR POLICIES

Privacy Policy
Lumora is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit and purchase from our website.

1. Information We Collect
We collect personal information such as your name, email, shipping address, and payment details when you place an order. We may also collect browsing data through cookies.

2. How We Use Your Information

  • To process and fulfill your orders.

  • To improve our website and customer experience.

  • To send promotional emails (if you opt-in).

3. Sharing Your Information
We do not sell your personal information. However, we may share it with third-party service providers (such as payment processors and shipping partners) to fulfill your orders.

4. Data Security
We take reasonable precautions to protect your information but cannot guarantee complete security.

Shipping Policy

1. Processing & Shipping Time
Orders are processed within 2-5 business days. Shipping times vary by location:

  • USA & Europe: 7-20 business days

  • Other countries: 10-30 business days

2. Shipping Costs
We offer free worldwide shipping on all orders.

3. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email.

4. Delayed or Lost Packages
If your order is delayed beyond 40 days, please contact us at info.lumorashop@gmail.com for assistance.

Refund & Return Policy

1. Returns & Exchanges
We accept returns and exchanges within 30 days of delivery if the item is damaged or defective. Contact us at info.lumorashop@gmail.com with your order details and photos of the issue.

2. Refund Process

  • Approved refunds will be processed within 5-10 business days to your original payment method.

  • Shipping costs are non-refundable unless the item is defective.

3. Non-Returnable Items

  • Used or damaged items (not due to manufacturer defects).

  • Custom or personalized items.

Terms of Service

1. General Terms
By using Lumora’s website, you agree to comply with our policies and terms.

2. Pricing & Product Availability
Prices and availability may change without notice.

3. Intellectual Property
All images, content, and branding on our site are protected. Unauthorized use is prohibited.

4. Limitation of Liability
We are not responsible for indirect, incidental, or consequential damages arising from the use of our products.

For any questions, contact us at info.lumorashop@gmail.com